KAREN G. HENDERSON PILATES LIABILITY WAIVER & GUIDELINES CANCELLATION POLICY AND TIMELINESS Your standing appointments are held for you and you are expected to show to appointments on time in order to make the most of your session. If you come in for a drop-in session only, please do not expect that same appointment time for you to be available in the future. Each session is 55 minutes. Please allow extra time for parking. There is a parking garage on Pierce St. between Lombard and Chestnut St. for your convenience. If you must cancel your appointment, please do so with at least 24 hours notice. All cancellations must be made online via the Acuity Scheduling link (cancellation texts, emails, calls will not be accepted). Appointments cancelled with less than 24 hours notice will be considered a ‘Late Cancel’ and full payment for the session will be applied. No exceptions. The same cancellation policy applies to group classes. PAYMENT A pre-paid package is required for all clients (5, 10 or 20). Clients must purchase a package BEFORE their session. Clients who are not on my regular schedule are not required to pre-purchase a package and can pay per session. Payment is accepted via cash, check, Venmo or credit card (on kghpilates.com website). Please make checks out to Karen Henderson. Invoices are only given upon request. EXERCISE PROGRAM Pilates is an absolutely amazing method to change the physical body and mind. In order to see and feel change, it must be a commitment—here, inside the studio, and outside of our sessions as well. My aim is to design a comprehensive program that will support you in achieving your goals. If you would like a home program to further your progress, I will create a personalized workout in video format for you. There is a one-time $200 fee for this service. PHYSICIAN’S APPROVAL Exercise can sometimes feel uncomfortable and create muscle soreness and fatigue. You, as the client, are responsible for expressing to me right away if something does not feel safe or if you are feeling pain that is not productive. A physician’s examination should be obtained before beginning any exercise program. Lastly, I look forward to working with you! I truly believe that if you stay consistent with the process, you will feel and see positive changes in your body and movement patterns. * I have read and agree to all of the policies listed above. Name * First Name Last Name Email * Thank you!
